Privacy Policy
This booking platform (hereafter referred to as "the Platform") is committed to protecting the privacy and personal data of its users. This policy describes how we collect, use, and manage personal data when a booking request is submitted via the Platform.
1. What Data We Collect
When you submit a booking request, we collect personal data including but not limited to:
- Full name
- Email address
- Phone number
- Requested stay dates and preferences
- Any additional information provided during the booking process
2. Purpose of Data Collection
The data collected is used exclusively for the following purposes:
- To manage and respond to booking requests
- To communicate with guests regarding their reservation
- To provide customer support
3. Tracking Technologies and Analytics
We use third-party tools to improve the functionality and performance of our Platform. These include:
- Google Analytics: to monitor and analyze website traffic
- Google Tag Manager: to manage marketing and analytics tags
- LogRocket: to capture frontend sessions and user behavior for debugging and UX improvement
These tools may collect anonymized data such as browser information, device type, usage behavior, and session information. You can opt out by adjusting your browser settings or using specific browser extensions.
4. Data Storage and Protection
We take data security seriously. All personal data is stored securely and accessible only by authorized personnel. We use encryption, secure communication protocols, and industry best practices to protect data from unauthorized access or disclosure.
5. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
6. Your Rights
In accordance with GDPR and other applicable regulations, users have the right to:
- Access their personal data
- Request correction or deletion of their data
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
7. Contact Us
For any privacy-related inquiries, please contact us at: privacy@mahinatreehouse.com
Last updated: July 2025