Mahina Treehouse
Legal

Privacy Policy

This booking platform (hereafter referred to as "the Platform") is committed to protecting the privacy and personal data of its users. This policy describes how we collect, use, and manage personal data when a booking request is submitted via the Platform.

1. What Data We Collect

When you submit a booking request, we collect personal data including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Requested stay dates and preferences
  • Any additional information provided during the booking process

2. Purpose of Data Collection

The data collected is used exclusively for the following purposes:

  • To manage and respond to booking requests
  • To communicate with guests regarding their reservation
  • To provide customer support

3. Tracking Technologies and Analytics

We use third-party tools to improve the functionality and performance of our Platform. These include:

  • Google Analytics: to monitor and analyze website traffic
  • Google Tag Manager: to manage marketing and analytics tags
  • LogRocket: to capture frontend sessions and user behavior for debugging and UX improvement

These tools may collect anonymized data such as browser information, device type, usage behavior, and session information. You can opt out by adjusting your browser settings or using specific browser extensions.

4. Data Storage and Protection

We take data security seriously. All personal data is stored securely and accessible only by authorized personnel. We use encryption, secure communication protocols, and industry best practices to protect data from unauthorized access or disclosure.

5. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

6. Your Rights

In accordance with GDPR and other applicable regulations, users have the right to:

  • Access their personal data
  • Request correction or deletion of their data
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

7. Contact Us

For any privacy-related inquiries, please contact us at: privacy@mahinatreehouse.com

Last updated: July 2025